Payment Policy
At Celsior, we are committed to providing a simple, secure, and transparent payment experience for all our customers. This page outlines the payment methods we accept, the security measures in place, and the terms that apply to your transactions.
1. Accepted Payment Methods
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our e-commerce platform's integrated payment solution, which ensures reliable processing in full compliance with international security standards. Payment method availability may vary depending on your region.
2. Transaction Security
Protecting your financial information is our top priority. We use SSL/TLS encryption across our entire website, so all data exchanged between your browser and our servers is encrypted end-to-end. Our payment processor is certified PCI DSS Level 1, the highest level of security certification in the payment card industry. For card payments, additional verification (3D Secure) may be required by your card issuer. Your card details are never stored on our servers — they are replaced with a secure token managed by our payment processor. Every transaction is automatically screened using built-in fraud detection tools.
3. How Payment Works
When you place an order, add your items to the cart, proceed to our secure checkout, select your preferred payment method, and enter your details. Your payment is verified and authorized in real time. Once confirmed, you'll receive an order confirmation email with your receipt and order details.
4. Currency & Pricing
Prices are displayed in the currency shown at checkout. The amount charged corresponds to the total shown at checkout, including any applicable shipping fees and taxes. We do not apply hidden fees or surcharges beyond the total displayed at checkout. If your card's currency differs from the transaction currency, your bank or card issuer may apply its own foreign exchange or conversion fees, which are outside of our control.
5. When You Are Charged
Your payment method is charged at the time your order is placed and payment is authorized. If an item becomes unavailable after your order has been placed, the corresponding amount will be refunded to your original payment method promptly, in accordance with our Refund Policy.
6. Failed or Declined Payments
If your payment is declined, no charge will be applied and no order will be placed. Please verify that your card details are entered correctly, check that your card has not expired and has sufficient funds, contact your bank or card issuer if the issue persists, or try a different payment method. If you continue to experience difficulties, contact our support team.
7. Refunds
All refunds are issued to the original payment method used at the time of purchase. Processing times depend on your bank or payment provider and typically take 5 to 10 business days after the refund has been initiated on our end. For complete details, please refer to our Refund Policy.
8. Sales Tax
Applicable sales tax is calculated automatically at checkout based on your shipping address and local tax regulations. Tax amounts are displayed before you complete your purchase.
9. Contact Us
If you have any questions about a payment or this policy, email us at getcelsior@proton.me.
This Payment Policy may be updated from time to time. Any changes will be posted on this page.